Rescheduling a maintenance post

[Santino Parrotta]

Hey Folks,

     Wondering how you reschedule a maintenance without statuspage sending multiple email alerts.  Currently the way we post a status is with a message saying what we are doing, and when we are doing it (including multiple timezones our clients are in).  When updating to a new date/time, we need to edit both the message and the schedule which are on separate tabs, and saving either sends a confusing email to our clients.  Is there a proper workflow here? Is there a way to update both, then push a single email with the new correct data?

Thanks!

[Alan Violada]

Hey Santino, thanks for reaching out with this question. If you have any examples of specific maintenance incidents where you had this issue, I can take a look, but generally speaking, updating the "Schedule & automation" tab for a maintenance should not send notifications to page subscribers - Notifications should only be going out when you post an update on the "Status update" tab for the maintenance, while also having the "Send notifications" box checked.

Regards,

Alan

[Santino Parrotta]

We may have been doing it backwards.  We will test it out on the next one and let you know!  Thank you very much!