Maintenance notifications not getting delivered to subscribers

[prnaruka]

We are not receiving the email notifications for the created maintenance of different components. Earlier we receiving the email notifications but on 02-08-2024 we didn't receive emails for all the maintenance. However, we receive notifications for some applications but after 02-08 we didn't receive any email for maintenance .Can anyone suggest.. what is needs to be fixed ? or what can we do in such a case?

[Mubeen Mohammed]

Hello @prnaruka 

Thank you for contacting the Atlassian Community!

Thanks for bringing this to our attention. We understand how important it is to receive timely Statuspage maintenance notifications. To have this investigated further, please reach out to the Statuspage support team directly at https://support.atlassian.com/contact/.

When creating your support ticket, please include the following information:

• Maintenance Incident Details: Briefly describe the maintenance incidents for which you did not receive email notifications (date, time, any specific details you recall).
• User Email Addresses: Provide the email addresses that should have received these notifications.

Sharing these details directly with the support team will help them investigate the issue and provide you with a solution.

Please refrain from posting any specific incident or email details on this public community forum.

We appreciate your understanding and patience.

Regards

Mubeen Mohammed

Cloud Support Engineer