I have been using Atlassian Statuspage for several years within a team of IT professionals to manage incidents and maintenance.
We use a Google Group email address as a shared Site Admin account. This setup allows multiple team members to manage the page and ensures our notifications are centralized. It has functioned perfectly for years; however, as of today, this group account was randomly deactivated.
Here is what I have verified so far:
No Manual Deactivation: I checked with all other Site Admins; no one performed this action.
Permissions Issue: I logged in using my personal Admin account to reactivate the group user via Directory -> Users, but the system does not allow me to perform the reactivation.
This account is critical for our team’s operations. Has anyone encountered a situation where a top-level Admin account was deactivated by the system? How can I bypass this "contact your admin" loop when the system doesn't recognize my personal admin rights over the group account
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