Is act of sending Scheduled Maintenance notification TIED directly to the Maintenance Start Date

[Jill Olson]

We're using the Scheduled Maintenance message type to send an informaitonal message to all our users. We set it up to start maintenance on Aug 14th as that date is key to our updated message. HOWEVER we wanted the email notification to send immediately. Is the message send date/time TIED directly to the Scheduled Date/Time Field? And maybe that's why our message isn't sending???

[Kevin Patterson]

Hi @Jill Olson

It is possible to send the maintenance notification on creation of the maintenance record, as well as sending a reminder before the start of the scheduled maintenace.

The section “Maintenance notifications and automation” in the following link should be helpful. https://support.atlassian.com/statuspage/docs/schedule-maintenance/

[Kevin Patterson]

Here is an example from my statuspage for a maintenance schedule. i have select 3 additional notifications for subscribers. one an hour before the scheduled start, one at the scheduled start, and a final notification when the maintenance schedule time has elapsed. I hope this is helpful.