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Cannot update billing

Rocky Reyes
April 7, 2026

When I try to update billing for our Statuspage Apps, I am taken to a page that just says "Something went wrong..."

Has anyone else experienced this?

Could this be a permissions issue or is something down on the billing side?

2 answers

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1 vote
Tansu Akdeniz
Community Champion
April 7, 2026

Hi @Rocky Reyes 

Since you have a billing query, I suggest you to create a support ticket with the Atlassian billing team.

Contact Billing Support

Also try:

  • Sign-in again
  • Incognito mode
  • Different browser
0 votes
Arkadiusz Wroblewski
Community Champion
April 8, 2026

Hello @Rocky Reyes 

Actually theres Generally Outage which impacting also Administration.

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