Allow date time edit of incidents in status page new incident

[Marc Solomon]

As an incident manager when posting an incident I would like to set the start date and time potentially for manually entered status updates so that I can communicate clearly to my users when the issue happened.

At the moment I need to create the update, then reopen and edit the date time.

Is this something others would like?

[Sophie Reynolds]

Hi Marc

You can update the components affected after you have created the incident by going to the component and changing the downtime (see image below). This can be done on a live incident as well as one already closed.

Unfortunately this won't change the fact you cannot backdate/time a new incident but when you are ready to report on it or if users want to view the uptime it will show the accurate timings. 

I use this functionality when I have to backdate an incident as the times affected are not available on the backdate form.

I hope this helps!