Payment

[Katerina]

Hello! I have one question for you, maybe you know: We didn't see it and it accidentally came out that we exceeded the number of users in Jira Service Management. So as i understand, we need to pay for it. but question: we will pay for it and it will not influence on our other Subscriptions like Jira Premium? Or we will lose all our subscription and will need to pay for it?

[Dave Liao]

@Katerina - hi Katerina!

If you increase your JSM user count or tier, you won't affect your Jira tier. They're two different products.

That said, I'd open a ticket with Atlassian Billing & Licensing team to discuss your particular situation and options: https://www.atlassian.com/company/contact/purchasing-licensing#/

[Katerina]

okay, thank you. and i need to pay only for 1 user, not for 4, yes? because as i understand - 3 free, and then you need to pay for every user? 

[Katerina]

and one more question (just to undarstand the flow): if we don`t pay for it this month for additional user, we just will lose standard jira service management or we will lose all out products like Jira premium etc?

[Dave Liao]

I'm actually unsure - I assume that if you're at 4 users, you'll then need to pay for the 4 agents at the Standard level (or higher). 👀 

In your Cloud Admin (https://admin.atlassian.com), go to Billing, there's a Billing Preview that you can review.

➡️ I definitely recommend opening a support ticket with Atlassian using the link I provided in my last reply.