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  • :warning: Cloud site mapping does not exist. Please complete the app onboarding to proceed further.

:warning: Cloud site mapping does not exist. Please complete the app onboarding to proceed further.

Oliver Christie
November 5, 2025

I keep hitting this error in chats after install Rovo to Slack

2 answers

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Nitin_Joshi
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August 12, 2026

We get the same error even though Rovo is connect to our active Atlassian site.

0 votes
Dr Valeri Colon _Connect Centric_
Community Champion
November 14, 2025

@Oliver Christie That message means the Slack app isn’t linked to your Atlassian cloud site yet. In Slack, open the Rovo app → Settings and complete the onboarding to pick the site you want Rovo to use. If you don’t see your site, your admin must enable Rovo and allow Slack as a connected channel in Admin Hub → Rovo. Once mapped, the error clears.

Alec Nikolov
July 23, 2026

Does this work on the free plan? 

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