rovodev standard trial not working, You've reached your Rovo Dev credit limit

[asd]

Hello All,

I created a standard trial account, configured billing details and opened rovodev CLI

I configured extra credit usage =0 as I understand trial credits are 2000.

after authenticating and while executing rovodev run, it throws this error

I check other blogs and in web also, I see this in Admin panel

Any idea what I might be missing in config ?
Thanks in advance.

[Prachi Bolar · Accepted solution]

Hello,

Welcome to community.

We have raise a ticket on your behalf to the rovo team and they should respond to you soon

Thank you,

Prachi

[rajesh5m]

same issue

[Dr Valeri Colon _Connect Centric_ · Accepted solution]

Hey ya'll hey — adding some clarity here as there are a few different issues being mixed together.

@asd @Peppe Iodice @Grafeeti 282  — this behavior wasn’t actually a real credit limit being reached. Atlassian confirmed this was a bug during recent changes to Rovo Dev credit handling, especially affecting users with a payment method configured. That’s why you’re seeing messages like “0 remaining” despite minimal usage.

@rajesh6m — your case is slightly different. If no valid payment method is set, trials may not continue under the updated model, so that part is expected behavior rather than the same bug.

@Rebekka Heilmann _viadee_  — you were on the right track referencing the credit changes, but the “limit reached” message here was misleading due to the bug, not actual consumption.

What to do:

• If you have billing set up and still see this error, raise a support ticket with your cloudId/AAID so Atlassian can fix it on the backend.
• If you don’t have billing set up, double-check the new requirements for trial access.

This is mostly a backend issue during rollout, not a misconfiguration or actual quota exhaustion.

[Jovana Dunisijevic · Accepted solution]

hey @asd @dangersvintus @rajesh5m @Peppe Iodice 

We've also uncovered a bug while rolling out new changes and the team is working on resolving it ASAP.

If you have a payment method setup, this bug is then likely affecting you.

We're working on it!

[rajesh6m]

69cfd761-a045-4972-bae7-0f9128028542 cloud id

[rajesh6m]

ETA?

[Jovana Dunisijevic]

@rajesh6m you don't have a payment method, so in your case the trial can't continue.

Please refer to the changes for further clarification: https://community.atlassian.com/forums/Rovo-articles/Updates-to-Rovo-Dev-access-and-credit-limits/ba-p/3202139 

[rajesh6m]

[Rebekka Heilmann (viadee) · Accepted solution]

The team just published an Update to how Rovo Dev credits work: Updates to Rovo Dev access and credit limits - Atlassian Community

I guess that the degraded experience had something to do with that switch.

[asd]

@Rebekka Heilmann _viadee_  thanks for the response, the mentioned post is about adding a payment method before using Rovo, but Rovo is still not working and shows the same error.

[Tenna]

 @Support help out

[dangertest]

@Bonnie Jackson 

[Grafeeti 282]

Also getting this issue now, I think they changed how it worked in the past 24 hours.

[Tenna]

same here same problem kindly checl=k

[asd]

@Jovana Dunisijevic @Rebekka Heilmann _viadee_ this issue is resolved for me today, although I did not test any code using rovo dev as I moved to Codex on same repository but I am not getting any warings like before.

Thanks for the support.

[asd]

Everyone, who has gotten habitual of Rovo Dev and now your work is stuck, just move to Open AI codex, great free tier, you will thank me later. cheers.

[Jovana Dunisijevic]

Hi everyone!

For all of you that are experiencing issues with Rovo Dev, are unable to use it but DO have a payment method setup:

Please submit a case here: https://customerfeedback.atlassian.net/servicedesk/customer/portal/159/group/220/create/3002 

and please share your cloudId/aaids in there so we can take a look at it in the backend?

[Peppe Iodice]

Same and still persist after last update v0.13.51

─── You've reached your Rovo Dev credit limit ──────────────────────────────────────────────────────────────────────────

Your Rovo Dev usage resets in 21d 9h 21m. Extra usage is not available on your Standard trial. Upgrade plan

────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────

And than on /usage

> /usage
─── You've reached your Rovo Dev credit limit ──────────────────────────────────────────────────────────────────────────

Your Rovo Dev usage resets in 21d 9h 21m. Extra usage is not available on your Standard trial. Upgrade plan

────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────

Monthly Rovo Dev credits usage
Used: 5
Remaining: 0
Total: 2,000

This is very frustrating... more than 24h and this bug still persist...