cannot login Failed to retrieve site information. Please check your connection and try again.

[nguyenntt]

when i try to login to rovo dev on vscode i got this 

Failed to retrieve site information. Please check your connection and try again.

[Jovana Dunisijevic · Accepted solution]

hey @nguyenntt 

sorry you've been experiencing issues!

do you mind raising a request here https://customerfeedback.atlassian.net/servicedesk/customer/portal/159/group/220/create/3002 and please include your CloudId/aaid so we can take a look on the back end!

[Dr Valeri Colon _Connect Centric_]

@nguyenntt welcome to the community. To add to @Jovana Dunisijevic request, this may have been a transient Rovo Dev service issue around that time, since Atlassian’s status page shows a Feb. 13, 2026 incident where Rovo Dev was not starting and was later resolved. If it still fails, verify you’re signing into the correct Atlassian site and that your site has active Rovo Dev access; Atlassian also notes site/auth checks in setup docs.

[Rebekka Heilmann (viadee)]

Hi @nguyenntt - welcome to the Community,

we've seen an elevated error rate on Rovo Dev site creation and also other areas. However, there is not much we can do from Community side. Could you please contact support.atlassian.com on this?