Why rovo agent is addressing me as my Jira admin?

[camila_medrano]

When we connected Rovo to Slack, to have a especific Rovo Agent respond to questions in a Channel in Slack, the Rovo agent was responding to me as if I was the admin. If I asked to am I, it would respond to me as I was the Jira admin. How can I fix this? so it addresses each person by who they truly are. 

[Martin Runge]

Hi Camila,

Welcome to the Atlassian community.

We resolved this once by officially adding the Rovo app to the channel using /invite @atlassian Rovo, which allowed it to access participant metadata.

Hope this helps.

[Dr Valeri Colon _Connect Centric_]

@camila_medrano welcome to the community. Inviting the Rovo app can help, but this is usually about identity context mapping between Slack and Atlassian. If users aren’t properly matched (email/domain mismatch, guest users, or missing permissions), Rovo may default to the admin context. Make sure Slack users are correctly linked to Atlassian accounts (same email/domain) and that Rovo has access to user metadata—otherwise it can misidentify users.