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Why rovo agent is addressing me as my Jira admin?

camila_medrano
March 10, 2026

When we connected Rovo to Slack, to have a especific Rovo Agent respond to questions in a Channel in Slack, the Rovo agent was responding to me as if I was the admin. If I asked to am I, it would respond to me as I was the Jira admin. How can I fix this? so it addresses each person by who they truly are. 

1 answer

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Martin Runge
Community Champion
March 10, 2026

Hi Camila,

Welcome to the Atlassian community.

We resolved this once by officially adding the Rovo app to the channel using /invite @atlassian Rovo, which allowed it to access participant metadata.

Hope this helps.

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