Why Rovo stops responding in normal chat ?

[Sagar_Roy]

I am using ROVO for my day to day jira and confluence work. Why suddenly the chat stops responding ?

[Kishan Sharma]

Hi @Sagar_Roy Rovo is experiencing reduced reliability, with streamed message responses failing for some requests. This is affecting the Rovo product and related internal services that depend on the same path. Affected individuals may see errors, failed responses, or delayed replies when using Rovo Chat.

Atlassian Support teams are investigating the issue, and more information will be shared on the below status page.

https://rovo.status.atlassian.com/incidents/xg2dbd91hgmy

[Kishan Sharma]

Atlassian support have now implemented a fix and services have been restored to normal operation for affected customers.

[Martin Runge]

Hi @Sagar_Roy

I can think of a few reasons why the chat stops mid-answer:

• The monthly Rovo usage allowance for your org has been reached. I would ask your admin to check the Rovo usage under Settings > Products > Rovo in the admin console.
• Browser cache or an ad blocker interfering
• A very long chat thread hitting its context limit, so start a fresh chat
• A short service issue, worth a glance at status.atlassian.com

Can you share whether it stops on every prompt or only some, and whether you get any error message when it happens? That will help pin down the real cause.

Cheers, Martin