When I select "Add Connection" I get "We can't find the page you're looking for. Head Home"

[Paul Barrett]

Hi,

I am finding it impossible to add connectors to ROVO in a new organisation.  I have done the process before in another org, so I'm confident it's not a process issue.
The Org has Paid Access, has only company domain users, BUT it was originally created with a personal email which is the only thing I can think of.

Rovo appears to be active, but just unable to link to external connections.  Please help.

[Arkadiusz Wroblewski]

Hello and welcome to Atlassian Community @Paul Barrett 

Could you first confirm a couple of things?

1. You're logged in as an Organization Admin for this specific org (Site or Product Admin permissions aren't sufficient for Teamwork Graph connectors)?
2. You've selected the new organization in admin.atlassian.com and not the one where setup is already working?
3. The target Atlassian site is listed under activated sites in Apps → Connectors?
4. The error occurs across all connectors, not just a specific one like SharePoint, Google Drive, or Slack?

Best,

Arek 🤠