SharePoint no longer available as a knowledge source for a Rovo chat bot?

[Dennis Harter]

Hi Community!

We have built an automation in our helpdesk for several customers in Jira where a customer-specific chatbot automatically creates an internal comment whenever a new customer request comes in. The comment contains the necessary steps to help support agents handle the case.

One of the knowledge sources configured for these agents was SharePoint. Unfortunately, it was previously not possible to select a specific folder — only SharePoint in general. Recently, however, it seems that SharePoint itself can no longer be selected at all.

Has this functionality been disabled? Will it be available again in the future? Or am I simply overlooking something?

Thank you in advance!

[Rebekka Heilmann _viadee_]

Hi @Dennis Harter - welcome to the Community,

do you still see content from Sharepoint in Rovo search and/or is it accessible via Chat?

I doubt any feature is going away, maybe they are converting features into new/different skills. If the issue persists, ideally you (or one of your company's admin) open a request with support.atlassian.net

I don't have the Connector setup so I can't check :(