Rovodev No working

[Kinaba Anazo]

I've been struggling with RovoDev for three days trying to get it to work, but nothing's working. It was working about four days ago, but now it's not. 

By the way, I have a paid subscription, but I still couldn't use it or anything...

[Arkadiusz Wroblewski]

Hello and welcome to the Community @Kinaba Anazo 

You'll want to make sure your admin has explicitly added you to the rovo-dev-agents-users group for that specific site.

Even if you're on a paid plan, Rovo Dev has a credit system, and it looks like you've already hit your limit.

Your admin can verify this by heading to Atlassian Administration → Insights → Platform usage. If you've reached the user or org-wide credit ceiling, the system won't let you run any more tasks regardless of which model you select. Check those group permissions first, then see if your admin needs to adjust your credit allowance.

[Kinaba Anazo]

I did what you told me, but I'm still getting the same error. This started happening four days ago.

[Arkadiusz Wroblewski]

@Kinaba Anazo 

Are you tried to reach out to support for more clarification?