Rovo fails to add attachments when creating new tickets in JIRA

[Kristian Kaa]

We are experimenting with using Rovo for creating new Support Tickets in our support board. We have made a custom Rovo agent with specific instructions, and in these instructions, we stress that Rovo must upload all images uploaded in the chat to the new support ticket.

This is not working tho, unfortunately. We tried multiple times to improve our instructions, but it just won't upload attachments to the new ticket.

You can see the chat below, where Rovo also confirms that it will attach "Users.xlsx" to the ticket, but then nothing is added to the ticket.

Is this a known issue or are we doing something wrong here?

[Arkadiusz Wroblewski · Accepted solution]

Hello @Kristian Kaa 

There is already a public suggestion for this exact use case: [ROVO-434] Upload attachments during Work item (issue) creation. - Create and track feature requests for Atlassian products.

Don´t forget to Upvote it to get some attention for this case.

Best,

Arek🤠

[Kristian Kaa]

Nice, thanks for bringing that to my attention. I'll go ahead and upvote that for sure. Thanks a lot!