Rovo does not what I ask

[Sean Soeun]

I use Rovo in Jira and talk about ticket, normally when I ask rovo to help me solve a ticket it takes te right ticket (the one i'm working in, which is also stated in the 'context' field above the type bar), but now it doesn't do that and starts talking about other tickets. Can this be solved?

[Dr Valeri Colon _Connect Centric_]

@Sean Soeun welcome to the community. Since the correct work item is already shown in Context, this doesn’t appear to be a missing-context setup issue. Another user has reported the same behavior, including Rovo referencing unrelated work items despite the correct Jira context being attached. I’d add the work item key explicitly to the prompt as a temporary workaround and report the examples to Atlassian Support, since this appears to be a Rovo Chat context-handling issue rather than something you can fix through Jira configuration.

[Sean Soeun]

The thing is, the right ticket is added to context, but when I ask something about that ticket Rovo starts talking about another ticket. I have tried to refresh the page en reopen Rovo, without changes.

[Rebekka Heilmann _viadee_]

Hi @Sean Soeun 

could you share the (anonymized) prompt with us?

[Rebekka Heilmann _viadee_]

Another user acutally has reported a similar behavior: Rovo does not recognize the context of the current...

[Sean Soeun]

Yes, I read through the similar question and it is also what I experience.

[Lalithesh]

Hi @Sean Soeun 

When you open a ROVO chat from a ticket, the ticket is automatically added to the context. If it doesn't appear, refresh the page and reopen the ROVO chat. This should resolve the issue.

If the problem persists, you can manually add the ticket link by clicking the "+" icon at the bottom of the chat window