Rovo and attached Emails in jira -> new feature request

[Patrick S_ Stuckenberger]

Hi everyone!

Atlassian team Barcelona is around the corner and new rovo quests show up : )

How do you handle external emails within Jira?

How can rovo find those messages?

The official Atlassian Outlook Jira Connector can post emails to to a jira issue, but those messages will not be indexed -> so rovo will not see them

There is a new feature request:

https://jira.atlassian.com/browse/JRACLOUD-96266

How do you bring your email content including attachments to the rovo knowledge base?

[Rebekka Heilmann _viadee_ · Accepted solution]

Hi @Patrick S_ Stuckenberger 

currently, Rovo doesn't index & search Jira attachments, but there is a feature request for it: [ROVO-186] Add ability for Rovo to search content from Jira attachments - Create and track feature requests for Atlassian products.

I added this to your feature request as a comment as well, as they are no related. As Jira search is being replaced by Rovo search, solving one will solve the other.

I personally don't really work with emails in Jira but if I do, it's not via attachments. We use the "Email this Issue" App that can transform emails to descriptions, comments etc.

[Tibor Hegyi _META-INF_]

Email This Issue can also attach the original emails (hence the complete email correspondence) to the issue as eml file attachments. Hence, they are available for Rovo right away.

[Rebekka Heilmann _viadee_]

@Tibor Hegyi _META-INF_ but according to the original question and the feature request, Rovo does not index eml attachments yet?! 

[Dr Valeri Colon _Connect Centric_]

@Patrick S_ Stuckenberger Rovo can’t index emails added through the Outlook Jira Connector yet, even though they show up in the issue. Atlassian confirmed this and is tracking it under JRACLOUD-96266. For now, teams copy key email text into a field Rovo can read, link a Confluence page with the email content, or upload the email as a PDF/EML so it gets indexed. Once the feature ships, Rovo will see these emails directly.