Hello,
We want to use the Rovo agent on our Service Desk Portal to assist people if needed. We're using the IT Helper, and when we enable Rovo to appear in the portal, it pops up in the bottom right of the page as a small icon.
When users go through the portal, it pops up every time a new drop-down is selected. If you cancel the Rovo pop-up, it still appears every time you continue working through the portal. This is very annoying, and multiple users have complained. We have decided to remove the agent from the portal.
The Atlassian Virtual Agent allows users to choose whether they want to use it.
Will there be more settings in the future to change the pop-up behaviour?
People should have the option to choose whether they want to use Rovo rather than being spammed by it.
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