Rovo agent for customer portal

[Eitzaz Haider]

Hi everyone,

i have created a rovo agent using studio and i want to give access to the users and i adjusted the setting of agent under surfaces and add a jsm project portal

either this term is wrong "portal" or my understanding, i want to allow customers to interact with it

[Arkadiusz Wroblewski]

Hello  @Eitzaz Haider 

Yes, “portal” refers to the Jira Service Management help center or customer portal. While you can add a Rovo agent there, it is currently restricted to users logging in with an Atlassian account. This means internal teams or customers with Atlassian accounts can use it, but anonymous or portal-only customers typically cannot.

The ticket ROVO-552 focuses on Rovo access for unlicensed Jira or Confluence users, which doesn't automatically grant access to all external portal customers yet. If you are looking for external customer self-service, the native JSM virtual service agent (AI answers) feature might be a better fit, especially if you need to support anonymous or portal-only access.

Best,

Arkadiusz🤠😎

[Eitzaz Haider]

https://jira.atlassian.com/browse/ROVO-552
its mean no free lunch for portal customers , they should have license user first???

[Rebekka Heilmann _viadee_]

According to the latest updates, they need to have an Atlassian Account, but do not require a paid license.

See What different account types can customers have? | Atlassian Support