Rovo agent attachment url not resolving

[Todd Winton]

I have an agent where an input is a file.  Running the agent directly in rovo works just fine when I manually drop the file in the chat.

However, when I am adding a comment on a work item and click the AI button and then select the agent I get the following:

It seems that there is an issue accessing the file attachment "file name.xlsx" from the work item ABC-123. The URL provided for the file is not resolving correctly.

Please ensure that the file URL is correct and accessible.

Is this a known issue?  Is this perhaps permissions related?  If so what permissions do I need to ensure that this will work correctly?

[Hector Menchaca]

Hello @Todd Winton ,

Welcome to Atlassian Community!

Can you please raise a ticket via: https://support.atlassian.com/contact/

And please attach a HAR file: https://confluence.atlassian.com/kb/generate-har-files-and-analyze-web-requests-for-atlassian-support-720420612.html

Thanks!