Rovo Agent to read custom fields

[Daryna Podchakha]

  I need Rovo Agent to provide me info based on the Jira filter. I have the custom field there, but Rovo couldn't see it saying to me that it is empty while it is for sure not. Please, help to fix this.

[Alex Gallien]

A couple questions here:

1. How many work items is your filter returning?
2. How many custom fields does your instance have?

It's possible in less governed instances for the calls to pull Jira data to have an excessive number of empty fields associated with each work item due to custom fields not having strict contexts which causes the query to hit its token limit.

In your prompt, try specifying the exact set of fields you want Rovo to return - that has helped with this issue for me in the past.