Recurrent error: Error in automation task agent / Create Task Issue Error [ROVO]

[Jaderson B_ Kisiolar]

Hi good morning,

I really need to solve this.

Subject: Error in automation task agent Urgent: Technical Provisioning Failure / Trace ID Error during Site Creation

To: Atlassian Technical Support / Site Administration Team

Description of Issue: I am facing a recorrent error that occurs always in the workflow of REVO agents (anyone) when I request It for creates a Issue Task type. This error occurs as a chat assistant in side of screen, or in full screen. This appears to be a server-side error, considering that It, in chat with the agent, It tells me that cannot change the endpoint REST to correct the error, cause It is hardcoded.

My requested action to ROVO:

In the project “____, i need you to creates the next issues:

Story Issue: (my description).

• Task Issue: (my description).

• Task Issue: (my description).

• Task Issue: (my description).

Considerations:
→ Each tasks must to be blocks the story issue by dependency association.

Error Message Received by ROVO, in response in try to creates a task:

"Create Jira Issue with any field failed because field with id' issuelinks' and name 'Itens associados' does not support operation 'outwardIssue' Supported operation(s) are: 'add,copy'."

OBS: Only the tasks issues cannot be created.

Technical Identifiers (Trace IDs):

• Agent ID: 712020:227d0e3a-e7ad-41b0-9615-902080f2c83b
• Request ID: b3f16065-c3b1-4819-ab10-e20cbe9aa41e
• Agent: Work Organizer
• Scenario: Default scenario.

Observed Behavior:

1. User submits a request.

2. The agent process successfully the Story Creation in Jira Project, but not the tasks;.

3. User request refoircing that the task was'nt created as her asks/expected;

4. The show the preview tasks issues, to user validates and authorizes the creation;
5. The agent start to creating the tasks in Jira Project, and returns It does a error;
6. The agents informs that occurs a error in time execution and It is unable to proceed with the tasks creation

Environment Details:

• Browser: Verified across multiple modern browsers (Chrome, Comet).

• Account Status: Administrator Account.

[Shalini Pradhan]

Hello @Jaderson B_ Kisiolar ,

Good day! Can you share your cloud site URL?

[Trudy Claspill]

Hello @Jaderson B_ Kisiolar 

I have flagged this post to raise it to the attention of Atlassian team members. They should respond within 2 business days.

Alternately you can open a support case at

https://support.atlassian.com/contact/#/