Receiving an unknown error when attempting to save an agent

[Eric Gurin]

I am trying to create an agent and when attempting to activate it I get an unknown error.

[Rebekka Heilmann (viadee)]

Hi @Eric Gurin 

unfortunately I cannot replicate the issue.

Have you double checked that

• You have Agent creation permissions
• LLM features are activated on your site?

I wouldn't be surprised if some permission/feature thing doesn't actually hide Studio but surfaces as an unknown error right in the end.

If all that looks good, I think support.atlassian.com is the best way to go. I went ahead and asked the Support Rovo Agent. It came up with 3 more suggestions

• Try clearing the Browser Cache
• Wait and retry ;)
• Simplify Instructions: If your agent has very long instructions (over 300 words) or more than 5 skills, try reducing them temporarily to see if it allows activation.

The last one is interesting and I've never heard of that limitation but would be interesting if that is something you're running into.