ROVO and Agent disappeared

[Dannie Tjahjono]

Hi,

1) Starting yesterday, both Rovo and the Agents have disappeared from our Atlassian instance. Normally, the Rovo icon is available in the top-right corner, but it is no longer visible.

I asked our Atlassian Admin to follow the steps suggested online:

1. Go to https://cybereason.atlassian.net/admin
2. Navigate to Apps → Discover new apps
3. Search for "Rovo" and enable it

However, they weren't able to enable it either.

2) Additionally, every time I click my saved Rovo link, I'm automatically redirected to https://www.atlassian.com/software/rovo.

If I try to ask Rovo anything, it simply redirects me back to the same page.

Could you advise what might be causing this issue?

Thanks!

[Rebekka Heilmann _viadee_]

Hi @Dannie Tjahjono - welcome to the Community,

the path you gave your admin is only correct if you've never had Rovo activated and even then Rovo should be rolled out automatically or through support.

There was a security concern published yesterday so I am assuming one of two things:

• A different Admin blocked all Apps from Rovo access -> that should still give you access to Studio, but Agents and Chat will be disabled
• Rovo was deactivated centrally by Atlassian while they worked on a solution for the reported gap

If it was an Admin, Rovo can be reactivated by going to admin.atlassian.com > Rovo > Rovo access > Update the Blocklist

[Dannie Tjahjono]

Hi @Rebekka Heilmann _viadee_ , thanks for the feedback. 

Are you referring to this news? https://byteiota.com/atlassian-rovo-data-exfiltration-prompt-injection/

[Rebekka Heilmann _viadee_]

That's the one.

I explicitly called it "concern" because Prompt Injection is nothing new and in this case a licensed user needs to explicitly upload an unchecked document to Rovo.

But Security people all over the world have become nervous because of this and maybe that was the case in your company too.