I’m building a Rovo agent to help triage support requests that are posted in a Slack channel.
The agent reviews the request, gathers the necessary details, and creates a Jira ticket as part of the triage process. Once the Jira ticket has been created, I would like the Rovo agent to stop participating in that Slack thread.
The challenge is that my team often continues discussing the issue in the same thread after the ticket is opened to provide additional context or troubleshooting details. However, the Rovo agent continues responding to every new message in the thread.
Is there a way to configure the agent so that it stops responding after the triage workflow is complete, or otherwise ignores follow-up messages once a Jira ticket has been created?