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@John Mahony To use a Rovo agent in JSM, it must be published with JSM channel access. In Studio, open the agent → Visibility → enable Jira Service Management. Your org admin also needs to allow Rovo for JSM in product settings. Once both are on, the agent appears in the AI menu in requests.
@Dr Valeri Colon _Connect Centric_ Are you on a preview where Service Agents (Portal-view; target group = Customer) and Rovo (Agent-view; Licensed users only) have merged already?
On my sites, Rovo Agents and Virtual Service Agents are still two separate things.
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