I am currently a Jira admin. One of my colleagues has mistakenly activated ROVO. Now I am not able to disable the ROVO. How can I do that? Due to that, I am unable to downgrade the standard plan to the free plan in my Confluence.
As far as i know you can’t fully disable ROVO because Rovo Search and Studio are now part of the Atlassian platform, but you can turn off its AI features (like Agents and Chat) for Jira, Confluence, etc. Go to admin.atlassian.com → Organization → Settings → AI Settings / AI-enabled Apps and remove AI from each app. This usually resolves issues like downgrading plans. If the downgrade option is still blocked after that, you’ll need to contact Atlassian Support. Also keep in mind that you need to be organization admin, and there’s no user-level opt-out.
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