Getting error saying "Something went wrong Reload to try again" when clicked on Ask Rovo button

[Priyanka Ingle]

Hi Team,

I tried to reload Rovo multiple times and tried to open new chat as well. But getting error saying "Something went wrong. Reload to try again" when clicked on Ask Rovo button.

[Viswanathan Ramachandran]

Hi @Priyanka Ingle 

• is rovo enabled? 
• has it worked before?
• Did you try to log out completely from all your sessions and try again?
• did you try in incognito mode? different browser?

status.atlassian.com shows healthy. If none of the above works, please raise a support ticket with atlassian. 

[Priyanka Ingle]

Hi @Viswanathan Ramachandran  - I have tried everything but unfortunately, nothing seemed to work on Friday.

It appears that on Last Friday, an IP allowlist was enabled for Rovo, but this allowlist was only set up to include Atlassian's Support IP. The team is currently investigating why this happened. In the meantime, the enablement from Friday has been reverted.

[Viswanathan Ramachandran]

Thanks, appreciate if you let us know the solution. You can contact Atlassian support for help.