Failed to start Rovo Dev, Rovo Dev service is unreachable.

[zhiru cao]

after I enter my new API token , i can not start RovoDev more , I use VS code

I get  those errors 

Failed to start Rovo Dev Rovo Dev service is unreachable. Please start a new chat session to try again. Extension Stack Trace: Stack Trace: Error: Rovo Dev service is unreachable. Please start a new chat session to try again. at RovoDevWebviewProvider.signalProcessFailedToInitialize (c:\Users\localadmin\.vscode\extensions\atlassian.atlascode-4.0.31\build\extension\extension.js:39:279704) at RovoDevWebviewProvider.initializeWithHealthcheck (c:\Users\localadmin\.vscode\extensions\atlassian.atlascode-4.0.31\build\extension\extension.js:39:275772) at process.processTicksAndRejections (node:internal/process/task_queues:104:5) at async RovoDevWebviewProvider.handleProcessStateChanged (c:\Users\localadmin\.vscode\extensions\atlassian.atlascode-4.0.31\build\extension\extension.js:39:273723) at async mp.value (c:\Users\localadmin\.vscode\extensions\atlassian.atlascode-4.0.31\build\extension\extension.js:39:256945) Rovo Dev Logs: 2026-07-27 19:13:36.668 | 13316 (13316) | DEBUG | Using endpoint: https://api.atlassian.com/rovodev/v3/sites 2026-07-27 19:13:36.668 | 13316 (13316) | DEBUG | Making request to get sites from URL: https://api.atlassian.com/rovodev/v3/sites 2026-07-28 07:13:46.638 | 12736 (12736) | DEBUG | Using endpoint: https://api.atlassian.com/rovodev/v3/sites 2026-07-28 07:13:46.639 | 12736 (12736) | DEBUG | Making request to get sites from URL: https://api.atlassian.com/rovodev/v3/sites 2026-07-28 07:26:26.959 | 10740 (10740) | DEBUG | Using endpoint: https://api.atlassian.com/rovodev/v3/sites 2026-07-28 07:26:26.960 | 10740 (10740) | DEBUG | Making request to get sites from URL: https://api.atlassian.com/rovodev/v3/sites 2026-07-28 07:41:31.881 | 9800 (9800) | DEBUG | Using endpoint: https://api.atlassian.com/rovodev/v3/sites 2026-07-28 07:41:31.882 | 9800 (9800) | DEBUG | Making request to get sites from URL: https://api.atlassian.com/rovodev/v3/sites 2026-07-28 07:57:30.201 | 1676 (1676) | DEBUG | Using endpoint: https://api.atlassian.com/rovodev/v3/sites 2026-07-28 07:57:30.201 | 1676 (1676) | DEBUG | Making request to get sites from URL: https://api.atlassian.com/rovodev/v3/sites

[Viswanathan Ramachandran · Accepted solution]

Hi @zhiru cao 

Are you on standard plan?

See https://community.atlassian.com/forums/Atlassian-AI-Rovo-articles/Rovo-Dev-Trial-A-Beginner-Friendly-Guide/ba-p/3264039 

[zhiru cao]

Hi, @Viswanathan Ramachandran  Thanks, I guess that i am on standard plan in my organizations, 

[zhiru cao]

But I checked my usage, I have 18000 credits every month and I only used 3000

[zhiru cao]

but I checked I have 18000 credits for one month 

[Viswanathan Ramachandran]

Hi @zhiru cao 

IDE access requires a paid Rovo Dev Standard subscription; it is unavailable during a Rovo Dev Standard trial. The official setup flow also specifically requires generating a Rovo Dev-scoped token through the VS Code sign-in flow. 

The most likely causes are an incorrectly scoped token or a proxy/firewall blocking the request. See if it helps

https://support.atlassian.com/rovo/docs/install-and-run-rovo-dev-in-the-ide/

https://support.atlassian.com/rovo/docs/work-with-rovo-dev-in-the-ide/ 

[zhiru cao]

Hi, @Viswanathan Ramachandran thanks, I have created API token, and it works to show jira item, but rovo dev is unreachable

[Viswanathan Ramachandran]

Hi @zhiru cao 

Status page looks alright. So its not wider incident issue. 

It looks VS Code can’t reach it. The extension itself loaded, but its supporting process is unreachable.

Can you check ?

• VPN, proxy, firewall, or corporate network blocking it
• Expired/invalid Atlassian sign-in session
• The Rovo Dev extension process crashed or got stuck after an update
• A corrupted extension installation/cache

Try Restart Process, then start a new Rovo chat. If it persists, reload VS Code, sign out/in to Atlassian, and check whether your network/VPN permits Rovo Dev connections.

[zhiru cao]

Hi, @Viswanathan Ramachandran  Thanks for help. the strange thing is that my colleague log in with his account and api token, then it works in my vm, only if I log in with may own account and api token will not work

[zhiru cao]

Hi, @Viswanathan Ramachandran  thanks for help, now it works , i just deleted 

atlassian.atlascode folder from 

%APPDATA%\Code\User\workspaceStorage, then it works

[Viswanathan Ramachandran]

Glad to know and well done for sorting out. So I take this as corrupted cache?

Cheers