Does Rovo support markdown formatting when sending messages to MS Teams?

[Soojae Kang]

Hi all,

Is it possible for custom Rovo agents to send Markdown-formatted messages to MS Teams channels or chats?

I'm building a Rovo agent searches for specific Jira issues and then sends the results to an MS Teams channel or chat upon a user request in Rovo chat.

The issue is, that even when I instruct the agent to format the message using simple markdown (e.g., bold texts, ordered lists, URL links), the message always appears as plain text in Teams (both channel and chat). Even links doesn't work.

So I’m wondering whether Markdown formatting is supported at all when sending messages to MS Teams via Rovo agents?

I couldn’t find any clear docs about how Rovo (not Automation) sends messages to MS Teams. I'm new to Atlassian services, so maybe I'm missing something? Could it be a problem from MS Teams's side?

Has anyone successfully used Markdown formatting in this setup?

Thanks in advance!

[Jorge Cammarota · Accepted solution]

Good morning unfortunately today, this is a barrier the messages sent by Rovo agents to Microsoft Teams are delivered as plain text, so Teams does not render Markdown (bold, lists, formatted links) in this specific flow.
This means that, even if the agent “writes” using Markdown syntax, the content arrives in Teams without rich formatting, and links appear only as text.
At the moment, there is no configuration in Rovo that enables Markdown rendering directly in messages sent to Teams.

[Soojae Kang]

Thanks for the clear answer! 

[Dr Valeri Colon _Connect Centric_]

@Soojae Kang Short answer: no, not reliably. Rovo doesn’t control how formatting renders in MS Teams. When a Rovo agent sends content to Teams (typically via a connector or action), it’s passed as plain text payload, and Teams only supports limited formatting unless you use Adaptive Cards or specific message schemas. So even if you prompt for Markdown, it often gets stripped. For richer formatting, you’d need Teams-native formatting (via Power Automate, webhooks, or cards), not Rovo alone.