Cannot create a new site for Rovo Dev Agents - Server-side error

[Mir Make]

Hello, I am trying to sign up for Rovo Dev Agents, but I am getting a server-side error when creating a site.

The error message is:
Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: Anonymous ID: "a603a310-9a6c-4c58-ae7f-c263094e0e47")

Could you please look into this issue? Thank you.

[Roberto M. · Accepted solution]

Hey @Mir Make 

Thank you for raising this issue with us on Atlassian Community.

Please note that Rovo Dev Agents is currently in beta. Therefore, any questions or issues you have with setting it up should be directed to the Rovo Dev team in this beta community group: https://community.atlassian.com/forums/Rovo-for-Software-Teams-Beta/gh-p/rovo-dev-ai-agents 

After joining the group there, you can start a discussion about the problem you're experiencing.

ℹ️ More information on how to get started with Rovo Dev Agents is available here: https://community.atlassian.com/forums/Rovo-for-Software-Teams-Beta/Get-started-with-the-Rovo-Dev-Agents-now-in-beta/ba-p/2986367 

I hope this clarifies the situation.

Stay safe and healthy!

Roberto D. M.
Cloud Support Engineer

[Dr Valeri Colon (Connect Centric)]

@Mir Make That error usually means the Rovo Dev Agents preview isn’t fully enabled for your org yet. Site creation depends on org-level Dev Tools access, and when it’s missing, you’ll see server-side failures like this. Ask your org admin to confirm whether Rovo Dev Tools are turned on. If they are, open a support ticket with the Issue ID so Atlassian can trace it.