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Are there any plans to include JSM Operations within the knowledge base of Rovo?

Paul Swartout
Contributor
August 22, 2025

I'm looking at low barrier to entry ways of allowing users to ascertain who's on call based upon JSM Operations on-call schedules. 
We were using webcal links into Outlook for OpsGenie but that's just crude and stopped working when we switched to JSM Operations. 

Far simplest solution would be to use AI agent (Rovo or maybe CoPilot within MsTeams) to surface that information. I've spent some time looking but can't seem to get Rovo agent studio to talk JSM Operations - seems to be restricted to Confluence and Jira.

I would presume this would be somewhere on the roadmap. Happy to beta test if that's viable

1 answer

0 votes
Dr Valeri Colon _Connect Centric_
Community Champion
November 13, 2025

@Paul Swartout Rovo doesn’t index JSM Operations yet, so on-call schedules aren’t available to Search or Agents. Only Jira, Confluence, and supported connectors are exposed. Atlassian has confirmed Operations data is on the roadmap, but not released or in beta. If you want early access, add your vote to the feature request and note your interest in testing.

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