Community resources
Community resources
Community resources
What's New in Rovo Agents: Your Bi-Monthly Update
Curious about what the Rovo Agents team has been up to? You’re in the right place! Every two months, we’ll highlight the latest features, key updates, and give you a preview of what’s coming next.
📋 We've updated our terminology: what we previously called "actions" are now referred to as "skills." Throughout this page, you'll see "skills" used consistently to avoid confusion.
🚀 Major Releases
Agent Scenarios: Build Smarter, More Focused Agents
We're thrilled to announce that Scenarios are now available! This game-changing feature lets you split your agent into multiple, focused pathways - making it easier than ever to build sophisticated agents that handle complex workflows.
What are Scenarios?
Think of scenarios as guides for your agent: IF a user asks X, THEN do Y using specific knowledge sources and skills.
Key Benefits:
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Better Organization: Split long, complex instructions into manageable, focused modules
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Improved Performance: Each scenario uses only the knowledge and actions it needs, leading to faster, more accurate responses
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Easier Maintenance: Update specific workflows without affecting your entire agent
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Clearer Logic: See at a glance what triggers each behavior
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Minimize Agent Sprawl: Limit the number of agents into a smaller, more manageable set.
How It Works:
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Create a Default Scenario that handles general queries (your existing agents have been automatically migrated here)
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Add Custom Scenarios for specific use cases like IT support, onboarding, or password resets
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Define Triggers that determine when each scenario activates
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Assign Dedicated Knowledge and Actions to each scenario
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Set your agent's overall Behavior (tone, style) that applies across all scenarios
Example Use Case: Build an IT support agent with separate scenarios for password resets, equipment requests, and software troubleshooting—each with its own focused instructions, relevant knowledge base articles, and specific actions. See our Quick Start guide for scenario-building instructions.
Read more here: https://community.atlassian.com/forums/Rovo-articles/Smarter-agents-less-hassle-Meet-scenarios-for-Rovo-agents/ba-p/3110669
Agent Admins and Collaborators: Share the Load, Empower Your Team
Managing agents just got a whole lot easier! With our latest update, you can now add up to 40 admins and collaborators to any Rovo Agent - no longer is the original creator solely responsible for every update, configuration, or troubleshooting task.
What’s New:
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Flexible Permissions: Assign roles as either Admin or Collaborator to your teammates, so you can share agent management without sacrificing control.
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Seamless Collaboration: Empower your team to edit, improve, and maintain agents together - perfect for cross-functional or departmental agents.
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Clear Ownership: The agent owner retains full control, but admins can help manage users and settings, while collaborators can edit content and scenarios.
How It Works:
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Owner: Full permissions, including transferring ownership and deleting the agent.
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Admin: Can edit all agent settings, add/remove users, and manage scenarios - everything except transferring agent ownership.
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Collaborator: Can edit agent content, update scenarios, and help maintain the agent, but cannot manage users or delete/transfer the agent.
This new permissions model means you can distribute agent management across your team, reduce bottlenecks, and ensure your agents stay up-to-date and effective - no matter how your team grows.
Read more here: https://community.atlassian.com/forums/Rovo-articles/Team-up-to-build-better-Rovo-agents-Introducing-collaboration/ba-p/3104797
Slack Integration: Bring Rovo Agents to Where Work Happens
Rovo Agents are now available directly in Slack, making it easier than ever to get instant AI-powered help right inside your team’s favorite chat tool. With the new Slack integration, you can interact with Rovo Agents without leaving your conversations - whether you need quick answers, want to automate tasks, or connect with specialized agents for HR, IT, or project support.
This integration boosts agent discoverability and adoption, helping teams stay productive without switching tools.
Read more here: Meet Atlassian Rovo for Slack: AI-Powered Search and Assistance, Right Where You Work.
Rovo Agents in JSM Service Port
Your users can now chat with Rovo Agents directly from the Jira Service Management portal!
The new chat widget replaces the legacy “Chat with VSA” button, providing instant, conversational support directly in the Jira Service Management portal. To set up a Rovo Agent in the portal, simply enable the Rovo Agent in your portal settings.
What This Means:
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Customers get immediate assistance without leaving the portal
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Agents can leverage all their configured scenarios, knowledge, and skills
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IT and service teams can reduce ticket volume while improving customer satisfaction
We are working on adding Rovo Agents to the Help Center as well. Vote and watch here: https://jira.atlassian.com/browse/ROVO-46
To set this up, follow this guide : Set up your virtual service agent | Jira Service Management Cloud | Atlassian Support
Smart JSM Request Creation
Rovo Agents can now create JSM requests directly from Request Types and Forms - and we mean smart creation! This is a massive upgrade over traditional virtual agents.
Why This Is a Game-Changer:
Unlike previous solutions that struggled with complex request types, Rovo Agents leverage generative AI to handle even the most complicated forms with ease. Your agents can now:
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Work with any request type out of the box, no matter how many required fields
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Handle complex field types automatically (cascading selects, custom fields, date fields, and more)
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Use natural language to create and modify requests on the fly
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Adjust requests conversationally before submission
Real-World Example:
A user can say: "Create a new hardware request for a laptop" and the agent will populate all required fields intelligently. Then they can simply say "change the due date to next Friday" and the agent updates it conversationally before creating the ticket.
This means your agents work seamlessly with your existing JSM configuration - no custom setup required. Support workflows just got a whole lot smoother!
Agent Analytics: Insights into Agent Performance
We’re excited to introduce analytics for Rovo Agents in Studio! You can now access resolution and deflection reporting, along with conversation and user data—all designed to give you a clearer picture of how your agents are performing.
What’s Included:
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Resolution & Deflection Metrics: Track how effectively your agents are resolving issues and deflecting tickets.
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Conversation Insights: See trends and patterns in agent interactions.
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User Data: Understand how many people are engaging with your agent.
While analytics is now available to all customers, we’re keeping the feature in beta as we continue to refine insights for General Availability. Stay tuned for even more powerful reporting capabilities soon!
Follow along here: https://jira.atlassian.com/browse/ROVO-398
✨ Notable Updates
Authoring Teams: Show Your Team's Work
Agents now support Authoring Teams! While you remain the owner with full permissions, you can display a team name instead of your personal name on the agent.
Why This Matters:
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Better reflects collaborative ownership
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Provides clearer attribution for departmental or cross-functional agents
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Makes it easier for users to identify which team supports an agent
Simply change the display name from yourself to your team, and it will appear everywhere your agent is shown - in chat, on profile cards, and in Confluence embeds.
Read more here: Rovo agent permissions and governance | Rovo | Atlassian Support
Enhanced Skills Directory
We've completely redesigned the Skills (formerly Actions) directory with a fresh, intuitive interface!
What's New:
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Visual Recognition: Product logos for instant identification
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Better Organization: Skills are now grouped by their source apps (not just Jira and Confluence)
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Improved Discoverability: Enhanced search and filtering across all integrated products
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Cleaner Layout: Each skill displays with clear names, descriptions, and visual icons
The content you know and love is still there—we've just made it much easier to find and add the right skills to your agents.
MCP Support for Rovo Agents (Early Access)
We're bringing the Model Context Protocol (MCP) to Rovo Agents! Organizations in our Early Access Program can now connect MCP servers through Admin Hub, unlocking powerful integrations.
How It Works:
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Org admins configure MCP servers (like Atlassian MCP, GitHub MCP) in Admin Hub
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Agent builders see available MCP servers and their tools in the Skills directory
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Add entire servers or individual tools to your scenarios with one click
This opens up exciting possibilities for extending your agents with custom integrations and third-party services.
If you would like to follow along, or join the EAP, ping us here: https://jira.atlassian.com/browse/ROVO-309
Debug Mode: See What's Happening Behind the Scenes
Troubleshooting just got a whole lot easier! Every agent response in Chat now includes a "Debug response" button.
What You Can See:
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Which scenario was triggered for the query
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Skills used and their input/output
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Agent configuration details
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Request ID for support tickets
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Raw JSON data for technical troubleshooting
This transparency helps both builders optimize their agents and support teams resolve issues faster. A similar experience for agents in Automation is coming soon!
🔮 Coming Soon: Sneak Peeks
Jira Issue Creation: Support for Additional Fields (including Custom and Required Fields)
Rovo Agents now make it easier than ever to create Jira issues directly from a conversation—including support for custom fields, more system fields, required fields, and parent/epic relationships.
What’s New:
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Comprehensive Field Handling: Rovo Agents can populate all required fields for any Jira issue type, including custom fields unique to your projects.
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Epic & Parent Linking: When creating issues that need to be associated with an Epic (or any parent issue), Rovo Agents can prompt for and set the correct parent automatically.
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Conversational Updates: Users can specify or update field values naturally in chat (e.g., “Set the priority to High” or “Link this to the Marketing Epic”).
Example Use Case:
A user can say, “Create a new Story in the Website project, link it to the Q4 Launch Epic, and set the due date to next Friday.” The agent will gather all required details, and create the issue with the correct parent/epic relationship.
This enhancement streamlines your Jira workflows, reduces manual entry, and ensures data quality—right from your chat interface.
Follow along here: https://jira.atlassian.com/browse/ROVO-229
Builder Evaluation Tools
Quality assurance is getting a major upgrade! We're developing evaluation tools that let you assess and improve your agents before deploying changes.
What's Coming:
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Test your agent configurations against real scenarios
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Get quality scores and improvement recommendations
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Evaluate draft versions before going live
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Move from manual testing to evaluation-driven development
This will help you deploy agents with greater confidence and achieve higher resolution rates.
Follow along here: https://jira.atlassian.com/browse/ROVO-296
Enhanced Automation Debug Experience
Debugging automated agent actions will soon be even easier. We're exploring the best ways to surface detailed debug information for agent-triggered automations, including:
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Detailed audit logs with agent activity
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Modal debug views for quick troubleshooting
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Granular insights into automation execution
Our goal: give you complete transparency and self-serve troubleshooting capabilities for your automated workflows.
💬 We Want to Hear From You
These features are built based on your feedback. Have ideas for what's next? Questions about how to implement these new capabilities? Reach out to your Atlassian team or visit our documentation to learn more.
Stay tuned for our next bi-monthly update - we've got even more exciting features in the pipeline!
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