Atlassian Guard

I'm planning on changing my IDP from Azure AD to Okta, should I create a second IDP or should I just edit the existing saml form with the new values to change providers? Additionally we are changing...

• cloud
• identity-manager

Hello,  My colleague who is the one that created the work environment and invited me to join cannot access her account anymore as it has been deactivated.  Can you please help to check ...

• account
• jira-service-management-cloud
• jira-software-cloud
• user-management

Hi everyone,  our customer has the issue, that he cannot see the ticket description of some tickets. The content does not load.  Anyone else facing this issue?  Many thank...

• atlassian-guard
• cloud
• customer
• issue
• jira-service-management-cloud
• +3 more tags...

Hey, We have recently enabled SSO and now would like to sync a group from Azure AD into Jira for customers only. If I enable provisioning in Azure AD for this 1 group, will it affect the Atlass...

• atlassian-guard
• cloud
• provisioning
• scim

Hi Jira Support, We have our Atlassian Jira already SSOed to our Jumpcloud AD. I would like to seek assistance on if it's possible to automate license and project assignment to end users once t...

• atlassian-guard
• cloud
• jumpcloud
• licence

Hello Team, Could you please help me with the list of responsibilities which Site and Org admins can do in Jira Cloud.   Regards, Tanu Ranjan Bharadwaj 

• atlassian-guard
• cloud

Hello everyone I have a plugin developed by me and it is installed in a jira with version 8.4 it works perfectly well but I have another container server on which I have just upgraded jira to versio...

• app
• cloud
• data-center
• jira

Hi @Angélica Luz , Same issue coming with my colleague, email id are 1- jaya.dubey@srmtechsol.com Can you please check this id. Thanks and appreciated 

• atlassian-guard
• cloud

For existing space unable to add permissions based on group

• atlassian-guard
• cloud

HI everyone,    I am an Org and Site Admin within Jira / Confluence and I want to revoke the org and site admin permission of another useraccount.  How can I do this?  &...

• atlassian-guard
• cloud

I have users with two different email  test.tester@***.au - Normal login through password test.tester@***.io - Atlassian Access I wanted to merge the external email (test.tester@***.com...

• cloud
• identity-manager
• jira-service-management-cloud
• jira-software-cloud

This post will demonstrate how to provision users and allow single sign-on (SSO) access into Atlassian Cloud with JumpCloud, an officially supported IdP for Atlassian.    In order to begi...

• atlassian-guard
• cloud
• jumpcloud
• saml
• scim
• +1 more tag...

Intergrating keycloak with atlassian cloud using System for Cross-domain Identity Management(SCIM) is something that has been on my table for some good time and I would wish to execute now. Am not so...

• cloud
• identity-manager

Hi!   I'm currently working on deleting/deactivating users using API. business domain: sampletest.com sample scenario: email sample: name.last@sampletest.com created this sample user in po...

• atlassian-guard
• cloud

We have 16,000+ users in Atlassian Access, but only 3400~ in Atlassian Confluence.  I can make a list of the difference, to identify the ones that never use Confluence.  Is there a way to b...

• atlassian-guard
• cloud

Hi, since we can now claim selective accounts and not the entire domain (5k users) i tried to claim only our local affected users (400) to use them with jira, but i cannot proceed to use manag...

• atlassian-guard
• cloud
• identity-manager

I am not receiving the verification link to my email address. I have checked my spam folder but the link is nowhere to be found. Can someone help me resolve this issue?

• atlassian-guard
• cloud

Hi All! Before my org switched to SSO, I configured my Atlassian accout to use 2fa. Now that my org switched to SSO, logging in with the SSO works well, but I still receive Atlassian's 2fa reques...

• 2-factor-authentication
• atlassian-guard
• cloud
• sso

Hi, I have removed and re-added a user in Opsgenie, but the account still shows as FirstLast. However, the email address appears correct. Is there a bug, has it been cached or any other setting I h...

• data-center

Hi Atlassian is it possible to get some support regarding verification email is being bounced/ suppressed. I suspect the issue is: 550: 550 Invalid recipient ...@... (#5.1.1) As per this simi...

• atlassian-guard
• cloud

We have set up an attribute mapping in azure between the AD attribute "extensionAttribute7" (where the users email address can be found) and AtlassianCloud attribute mails[type eq "work"].value. Is ...

• active-directory
• atlassian-guard
• azure
• cloud
• sync

My organization disactivated my account and after reactivation I don't receive any email from atlassian. This include email validation. The email is philippe.audetfortin@actualisation.com and we...

• atlassian-guard
• cloud

Hello everyone, I'm trying to understand potential charges for using Atlassian Access. I'm looking to switch to Jira Service Management as our tool of choice for Service Requests, Incident Managemen...

• atlassian-guard
• cloud

We have a local account in Atlassian cloud that has the same information as the SSO account coming from the identity provider. As a result, the user is being asked to grant permissions after logging ...

• bitbucket
• bitbucket-cloud
• bitbucket-server
• cloud
• identity-manager
• +2 more tags...

We have users accessing the  free Trello.com using OKTA. Atlassian is charging us for using Access. Today the authentication policy can be differentiated by accounts. We want to bypass SSO auth...

• cloud
• identity-manager