Atlassian Guard

Hi, since we can now claim selective accounts and not the entire domain (5k users) i tried to claim only our local affected users (400) to use them with jira, but i cannot proceed to use manag...

• atlassian-guard
• cloud
• identity-manager

I am not receiving the verification link to my email address. I have checked my spam folder but the link is nowhere to be found. Can someone help me resolve this issue?

• atlassian-guard
• cloud

Hi All! Before my org switched to SSO, I configured my Atlassian accout to use 2fa. Now that my org switched to SSO, logging in with the SSO works well, but I still receive Atlassian's 2fa reques...

• 2-factor-authentication
• atlassian-guard
• cloud
• sso

Hi, I have removed and re-added a user in Opsgenie, but the account still shows as FirstLast. However, the email address appears correct. Is there a bug, has it been cached or any other setting I h...

• data-center

Hi Atlassian is it possible to get some support regarding verification email is being bounced/ suppressed. I suspect the issue is: 550: 550 Invalid recipient ...@... (#5.1.1) As per this simi...

• atlassian-guard
• cloud

We have set up an attribute mapping in azure between the AD attribute "extensionAttribute7" (where the users email address can be found) and AtlassianCloud attribute mails[type eq "work"].value. Is ...

• active-directory
• atlassian-guard
• azure
• cloud
• sync

My organization disactivated my account and after reactivation I don't receive any email from atlassian. This include email validation. The email is philippe.audetfortin@actualisation.com and we...

• atlassian-guard
• cloud

Hello everyone, I'm trying to understand potential charges for using Atlassian Access. I'm looking to switch to Jira Service Management as our tool of choice for Service Requests, Incident Managemen...

• atlassian-guard
• cloud

We have a local account in Atlassian cloud that has the same information as the SSO account coming from the identity provider. As a result, the user is being asked to grant permissions after logging ...

• bitbucket
• bitbucket-cloud
• bitbucket-server
• cloud
• identity-manager
• +2 more tags...

We have users accessing the  free Trello.com using OKTA. Atlassian is charging us for using Access. Today the authentication policy can be differentiated by accounts. We want to bypass SSO auth...

• cloud
• identity-manager

Currently looking at Okta for User provisioning. Wasn't able to clearly find something in the documentation if deleting a user in Okta will also delete the same user in Atlassian, or will their profi...

• cloud
• identity-manager

I'm creating issue via API call in Jira Service Management which works fine. Now I want to add the organization on moment of creation, but can not get this working. I figured out that customfield_10...

• cloud
• new-to-jsm

I want to subscribe atlassian access so my end-users and agents can have SSO and login with windows account. As per my understanding, end users are free and agents are paid (jira service management/...

• atlassian-guard
• cloud
• trello

Hello,   I've been trying for several days to receive my verification email so I can use the Jira application, but no sucess.   I'm using a corporate email and I've done everything that...

• atlassian-guard
• cloud

Hello Keep getting error:  Hmm... We're having trouble logging you in. We're having trouble logging you in. There seems to be an issue with your identity provider. Wait a few moments, then t...

• cloud
• identity-manager

I'm using GitHub for JIRA, how to remove the BitBucket cloud from my connected tools? When I create a new project I continue to see this

• atlassian-guard
• cloud

Unable to access in explorer when logging in to atlassian account in sourcetree.   Chrome, you can access it from Edge, but not from Explorer. During the source tree installation process, whe...

• atlassian-guard
• cloud

Context : Our organization have used JIRA in the last 4 years using the org email, but with their own password. This year, we establish our Azure AD in our company. Question : 1. How do we do the ...

• atlassian-guard
• azure
• cloud

Hello, I'm getting ready to set up a connection between our JIRA Service Management instance with our Azure AD environment. My question is, when I begin to setup the user sync option, will these user...

• atlassian-guard
• cloud

I want to set our own password policy on Atlassian access and would like to check if there is a possibility to prevent the user from using a number of previous passwords.   in the below l...

• atlassian-guard
• cloud
• identity-manager
• password

Hi all, currently about 2,000 of our members (of our domain) have existing accounts with Atlassian. The domain has been claimed, those accounts are visible as "local", I can manage them locally (e.g...

• atlassian-guard
• cloud

When adding users to the Atlassian admin with our domain, we are still seeing on some users Atlassian the word unverified.

• cloud
• identity-manager

Comment changer le mode de paiement     changer de CB 

• atlassian-guard
• cloud

Hello! If I want to go from syncing all users, to a specific group instead. Will that affect my current users? (Through my identity provider) From what I can read in different FAQ's it will? "We...

• identity-manager
• sync
• trello

We have enabled Single-Sign on with Azure SAML using the Atlassian Access module, and created an SSO authentication policy, set it as default, however, there are other default authentication policies...

• atlassian-guard
• cloud