Why my jira and atlassian user count is different

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Hi @Vishal Auti welcome to the Atlassian Community!

Users with email addresses not on your claimed domain(s) are are not licensed in Atlassian Access as they cannot be managed.

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Thanks for your response.

So you mean 36 users on Jira are external?

but ideally, Jira is not accessible without an Atlassian access account

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You can only manage the accounts with domains you have claimed.

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