SSO: Entra ID SSO doesn't work, creates new user not managed by IDP

[Administrator]

Hello,

I’m currently trying to set up SSO with Entra ID as my IDP on Atlassian Cloud. The initial configuration works: I’ve successfully connected Entra ID as my IDP and configured SSO.

I’ve also created a group in Entra ID containing users that should be synced to Atlassian Cloud. For example, one of the users with the following UPN jdoe@domainA.com.

Problem:

In Atlassian, the users don’t appear by their UPN (e.g., jdoe@domainA.com) but by their email address (e.g., johndoe@domainA.com). When logging in to my organization using SSO with the UPN (jdoe@domainA.com), Atlassian creates a second user (jdoe@domainA.com) that is not managed by my IDP and seems to be treated as an external user.

As a result, I now have two users:

1. johndoe@domainA.com (managed by IDP; name and email cannot be changed)
2. jdoe@domainA.com (seemingly not managed by IDP, despite being logged in via Microsoft SSO; name and email can be changed within Atlassian)

For further context, here are the Attributes and Claims I've configured in EntraID:

Could you help resolve this issue?

[Paul Raven Bobadilla]

Any progress on this issue on your side. Were on the same boat and trying to find a solution.