Change Admin

[Isabella Atzl]

Hi,

Is there a way to change the administrator of organization? Our current organization admin has left the company, and we would therefore like to reassign this right to a different employee.

Do we have to do it from previous employee account, or is it something Atlassian support can help us with?

[Dave Mathijs · Accepted solution]

Hi @Isabella Atzl 

If you are an administrator but the departed person is still listed as the "Organization Admin" on paper, you can replace them.

1. Log in to Atlassian Organization Administration.
2. Select your organization.
3. Navigate to Directory > Users or Settings > Administrators (depending on your UI).
4. Click Add administrators or update the target user's role to Grant organization role.
5. Locate the departed admin in the list and remove their administrative access or remove them from the organization.

If the previous Org Admin has left (and their account is deactivated):

Atlassian does not allow an organization to be left completely without an Organization Administrator. If the former admin left and no one else has admin rights, you cannot add a new one. 

• The IT Workaround: Contact your internal IT department to temporarily recreate the departed admin’s email address and password, or recover their account. Log in, navigate to the Atlassian ID portal to reset the password, and then promote a new user to admin as shown in Method 1.

• Atlassian Support: If internal IT recovery is impossible, you must submit a ticket directly to Atlassian Support. They will require you to verify your domain and organization ownership before they can manually assign a new admin.

[Isabella Atzl]

Option 1 is unfortunately not possible

Option 2: how can I submit a ticket? I always get directed to the community portal 

[Arkadiusz Wroblewski]

Hello @Isabella Atzl 

Atlassian Support must process that.

It will need proof of Ownership, so process must go privately through Support Channel.

Give users admin permissions | Atlassian Support

Atlassian Support: Pricing, Billing, & Licensing | Atlassian

Best,

Arek🤠

[Arkadiusz Wroblewski]

@Isabella Atzl 

PS: You can ask your IT Infrastructure Department if they can make Temporary his SMTP as your smtp alias that you can receive temporary E-Mail.

If your company have its own Domain, it should be easy peasy.