Cannot access admin account via email alias

[Dorin David]

I signed up to Atlassian using the alias of my Google Workspace email account. Everything worked correctly, I was able to add new products and link Google with Atlassian, so I could easily manage users. But I might have not understood correctly how email aliases work in Atlassian. After giving permissions to the users in my organization, I logged in via Google auth to Bitbucket. Bear in mind that the email I used to sign up, admin@myorganization.com, is an alias of my-name@myorganization.com (in other words, I invited myself to collaborate; I just wanted to use name@myorganization.com to work in Bitbucket). Suddenly, I couldn't log in using admin@myorganization.com using the password I set in the browser. It says that no account exists for that email.

I effectively lost the capacity to login as admin; so I cannot manage subscriptions, products, and users. Is there a way to reset this? Could it be that the Google auth reset the initial email signup? I'm blocked, I can't subscribe to a paid plan due to the above technical issue, so I cannot get a technical support. Can anyone help?
Thank you for your time!

[Jehan Bhathena]

Hi @Dorin David 

Would suggest raising a ticket to https://support.atlassian.com/contact/

They can help you regain access to the account.

Would also suggest login into admin.atlassian.net this is the common admjn portal for Atlassian tools on their cloud platform.