Severity field being populated as blank

[Swastik Gautam]

We have opsgenie creating alerts based on tickets being created on jira service desk. The severity field(custom field) is getting blank values although jira service desk tickets have a value assigned.

[Egor]

Hey Swastik, 
Thanks for reaching out to Atlassian Community!

Custom fields in Jira Service Management can have different IDs behind the scenes, so if the field name in Opsgenie’s integration settings doesn’t match the actual field ID, the value won’t be passed through.

Make sure that the custom field’s ID in Jira Service Management matches what you’re referencing in Opsgenie. You can check the custom field’s ID by going to Jira Settings > Issues > Custom Fields, then looking at the URL when you edit the custom field. Use that ID in your Opsgenie integration settings.

If the integration is correctly referencing the custom field ID, ensure that your field is marked as required or visible on the Jira Service Management ticket form. If it’s not visible, the value may not be passed to Opsgenie.

Best Regards,
Egor

[Swastik Gautam]

Thank you for replying.

I do not see the custom field's ID in '[JiraServiceDesk] Received incoming request' Integration log. I see bunch of IDs but not the one i am looking for.

However in  'Processed incomingData' Integration log. I see Custom field ("Severity": "") with blank value.