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Opsgenie

Alexia Caldas
Alexia Caldas
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September 4, 2025

We had planned to implement Opsgenie for incident management. However, we've recently learned that Atlassian is discontinuing the service.

Could you please provide more information or direct us to official communications regarding this change?

We have not yet started using Opsgenie and are seeking guidance on the next steps to use on JSM or Compass.

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Deivid Araujo
Deivid Araujo
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September 4, 2025

Hi Alexia, welcome to the Atlassian Community!

This page can help you:

https://support.atlassian.com/jira-service-management-cloud/docs/start-shifting-from-opsgenie-to-jira-service-management/

 

TL;DR

Opsgenie was merged into Jira Service Management and comes with the JSM Premium license

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Opsgenie
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