OpsGenie & ServiceNow Integration – Alias coming in blank , Custom Fields Missing in Alert Payload

[Pratap Nadig B]

When an incident is updated in ServiceNow, a POST request is sent to OpsGenie. 

The payload looks like this:

{ "alias": "", "incidentNumber": "INC545xxxx", "state": "Added Note", "workNotes": "2025-03-06 13:40:34 - User (Work notes)\ntesting alias\n\n" }

The alias field is blank (""), even though it should be set to the incident number.
Other custom fields are also missing in OpsGenie.