Is there any way to remove [Prometheus]: from Jira Service Management Alert Name

[Matti De Grauwe]

When alerts get created through the Prometheus intgration on Jira Service Management, we automatically get [Prometheus]: attached to the alert.

In OpsGenie it was apparently possible to remove this prefix, is it also possible with Jira Service Management? Thanks!

[Mona Singh]

Hi Matti,

This is Mona and I'm here to help :)

Great question, customizing alert notifications for clarity is a common need!

By default, when you integrate Prometheus with Jira Service Management (JSM), alerts created through this integration include the [Prometheus]: prefix in the alert summary. This helps quickly identify the alert source, but I understand you may want to remove or modify it for your workflows.

The good news:
In JSM (Premium and Enterprise plans), you can actually remove or edit this prefix directly within the integration settings. Here’s how:

1. Go to JSM Operations → Integrations → Prometheus Integration.

2. Edit the Create Alert processing rule.

3. Under Alert details, find the Message field.

4. Remove the [Prometheus]: prefix from the message template.

5. Save your changes and try creating a test alert.

After making this change, new alerts should no longer include the [Prometheus]: prefix in their summaries. For a visual walkthrough, here’s a quick screen recording:
Zight Recording 2025-10-31 at 06.21.30 PM

Note:
These customization options are available on JSM Premium and Enterprise plans. You can find more details in the official documentation:
Integrate with Prometheus | Jira Service Management Cloud | Atlassian Support

Give this a try and let us know if it works for you! If you run into any issues or have further questions, feel free to reply here or open a support ticket, we’re always happy to help :)

Cheers,
Mona
Atlassian Support Engineer

[Matti De Grauwe]

Hi Mona

I think the recording has expired - could you possibly re-upload this?
I was just trying to remove the Pormetheus prefix, but I don't see any Message in the Create Alert processing rule.

Thanks in advance.

[Mona S]

Hi Matti,

Thanks for your reply. Sure, I'm adding the screenshots here for your reference.

Before removing the prefix: [Prometheus]

After removing the prefix under Message: 

Please note that in JSM (Premium and Enterprise plans), you can actually remove or edit this prefix directly within the integration settings.
Here’s how:
Go to JSM Operations → Integrations → Prometheus Integration.
Edit the Create Alert processing rule.
Under Alert details, find the Message field.
Remove the [Prometheus]: prefix from the message template.
Save your changes and try creating a test alert.

Give this a try and let us know if it works for you! If you run into any issues or have further questions, feel free to reply here or open a support ticket, we’re always happy to help :)

Cheers,
Mona
Atlassian Support Engineer

[Jehan Bhathena]

Hi @Matti De Grauwe 

As per the documentation here Integrate with Prometheus | Jira Service Management Cloud | Atlassian Support, this configuration would be managed under Prometheus, found this on their documentation : Configuration | Prometheus, have you tried adding the customized Jira API in your alertmanager.yml configuration?