How do I turn off Service Subscription alerts?

[chan.nguyen]

On OpsGenie, it sends out calls and emails notifying agents of things such as planned maintenances, degraded performances, etc. I've provided an image for example. I checked my team's services, and it owns the service but is not subscribed. These constantly fill up my Jira board. Is there any way for me to turn off these notifications? Thank you!

[Chris DeGidio]

hi @chan.nguyen  it sounds like your Opsgenie instance is configured with some external services which causes these notifications. Full doc can be linked here:

https://support.atlassian.com/opsgenie/docs/manage-external-services/ 

You would be able to edit the external services to avoid alerts being generated for external service incidents and such.

If you still need assistance we would need to have a support ticket generated to further diagnose the configuration in your account. You can create this at support.atlassian.com 

Thanks so much

- Chris