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Call/text for on-call

hpatani
hpatani
Contributor
December 19, 2024

 

I have 'On-Call' schedules setup in JSM.

Is there a way to call/text the on call person when an incident is created?

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1 vote
Nazarii Sobchuk _Grandia Solutions_
Nazarii Sobchuk _Grandia Solutions_
Atlassian Partner
December 19, 2024

Hi @hpatani ,

When incident is in place, a notification is issued by Jira to the person On-Call. However the person itself is responsible for setting up his / her communication channels in their profile settings. 

Screenshot 2024-12-20 at 5.55.42 AM.png

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