Community Products Jira Service Management Questions Grant Service Desk Customers SSO

[vincent hary]

I have customers in Jira Service Desk I want to forward them a KB article as part of the ticket. When they click on the link I want them to use SSO to login to the portal and view the article.

I configured Atlassian Access for Azure SSO.

I can't add customer to authentication policy.

Based on Atlassian Access Portal customers are not billable.

[Ivan Lima]

Hey @vincent hary, I just got the same question answered here. Have a look.

• https://community.atlassian.com/t5/Jira-Service-Management/Grant-Service-Desk-Customers-SSO-Access-to-KB-Articles/qaq-p/1843349