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Community Products Jira Service Management Questions Grant Service Desk Customers SSO

vincent hary
vincent hary
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October 23, 2021

I have customers in Jira Service Desk I want to forward them a KB article as part of the ticket. When they click on the link I want them to use SSO to login to the portal and view the article.

I configured Atlassian Access for Azure SSO.

I can't add customer to authentication policy.

Based on Atlassian Access Portal customers are not billable.

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Ivan Lima
Ivan Lima
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October 23, 2021

Hey @vincent hary, I just got the same question answered here. Have a look.

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