trying to subscribe to a Loom plan, but my payment keeps getting declined

[Baptiste Le berre]

Hello,

I’m trying to subscribe to a Loom plan, but my payment keeps getting declined.

I’m using a French Visa card that is fully authorized for international and online payments, and my bank has confirmed there are no restrictions or blocks on their side.

However, Stripe keeps declining the transaction.

Could you please check if my account or payment attempt has been flagged or blocked on your end?

Thank you for your help.

[Amanda Barber]

Hi @Baptiste Le berre - the community doesn't have direct access to account info, but you can reach out to support here to get some help with this: https://support.atlassian.com/contact/