please downgrade one account to free creator Life

[Susan Zhong]

Good afternoon,

Could you please downgrade my manager - Laura's account to creator life? we only need one admin account. 

It says Laura's account will be downgrade on 1/9/2027. We would like it to be downgraded now to avoid the extra account charges. 

Please assist. Thank you! 

[Amanda Barber]

I'm assuming you've already paid for an annual subscription for her account. You'll want to connect with billing support at https://support.atlassian.com/loom/

[Susan Zhong]

Thank you, Amanda!

[Prachi Bolar]

Hello @Susan Zhong ,

Welcome to community :) 

Creator Lite seats are always free, and an Admin of the workspace has to make this change.
Details here : 
Loom Billing FAQ | Loom | Atlassian Support

1. Prerequisites

• You must be a Workspace Admin in Loom.
• Your workspace must support Creator Lite roles:
  • Available on Starter (free) and Business plans.
  • Not available on Enterprise plans (Enterprise uses “Members” instead of Creator/Creator Lite).

2. Steps to downgrade one account to Creator Lite (free)

1. Log in to Loom
   Go to Free screen recorder for Mac and PC | Loom and sign in with your admin account.
2. Open Workspace Settings
   • Click your workspace name (usually bottom-left or top-left, depending on UI).
   • Select Workspace Settings.
3. Go to Members / Users
   • In Workspace Settings, open the Members, Users, or People tab (name can vary slightly).
   • You’ll see a list of all workspace members with their roles: Admin, Creator, Creator Lite, Viewer, Member, etc.
4. Find the specific user
   • Search for the person whose account you want to downgrade (by name or email).
   • Confirm that their current role is Creator (paid).
5. Change role to Creator Lite
   • Next to their name, click the role dropdown (e.g., “Creator”).
   • Select Creator Lite.
   • Confirm/save if Loom prompts for confirmation.
6. Once changed:
   • That user becomes a free Creator Lite.
   • They keep access for the remainder of the billing cycle as a paid Creator, then are effectively only counted as a free Creator Lite going forward (Loom notes that downgraded Creators retain Creator access for the rest of the cycle).
7. Verify billing impact
   • As Admin, go to Workspace Settings → Plan & Billing.
   • Check:
     • Number of Creators/Admins (billable seats).
     • Number of Creator Lites (should be free seats).
   • The downgraded user should now appear under the free Creator Lite seats.

3. If you don’t see “Creator Lite” as an option

You might be in one of these situations:

• On Enterprise plan
  • Enterprise uses Members/Admins, and Creator Lite roles are not offered.
  • You won’t be able to convert a single Member to a free Creator Lite; that’s a plan limitation.
• Atlassian-billed Loom (integrated with Atlassian)
  • If your Loom profile says “Your Profile is linked to Atlassian” in Personal Settings, most plan and seat changes are managed via Atlassian billing:
    https://admin.atlassian.com/billing
  • You can still change user roles inside Loom, but total paid seat count ultimately reflects in Atlassian billing.

But yes incase any issues please reach out support here : https://support.atlassian.com/loom/

Thank you,

Prachi