loom billing

[owlgirl]

Dear Loom Support Team,

I’m contacting you regarding an issue with my subscription purchase.

In the year 2025 I was charged monthly $10 but also $240 annually. 

Here are the details of my case:

Content deleted to protect privacy

Thank you in advance for your support.

Kind regards

[Kris Klima _K15t_]

Hi @owlgirl 

Please, contact Atlassian Billing Support directly https://www.atlassian.com/company/contact/purchasing-licensing#/

Note that this is a public community forum and everybody can see the content you post here so it's not the best idea to share sensitive details. Also, we cannot access your account from this forum.

But the official support can.

I you log in with your Atlassian account (the billing account, ideally) the process is much smoother as the team will be able to identify your licenses immediately.