The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)
Note that this is a public community forum and everybody can see the content you post here so it's not the best idea to share sensitive details. Also, we cannot access your account from this forum.
But the official support can.
I you log in with your Atlassian account (the billing account, ideally) the process is much smoother as the team will be able to identify your licenses immediately.
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