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how to recover the video

Yogesh Goyal
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November 20, 2025

I was using the external screens and the headphone while recording, but suddenly the audio of headphone got disconnected, and I got the message stating the mic has been disconnected, stop the recording, and start again. 
As I clicked the message on close recording got stopped automatically but it didn't got uploaded on loom.

 

What to do now?

 

I'm using windows laptop

1 answer

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Brittany Soinski
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 20, 2025

Please get in touch with our support team: https://www.atlassian.com/company/contact

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